Refund policy

Returns & Refund Policy.

At The Unfolded Store, we are dedicated to cater you with High-Quality Custom Embroidered products. If you are not fulfilled with your product, we are here to help you out. Please review our Returns and Refund Policy for precise Information.

Returns

Due to Custom Embroidered nature of our product which is Digitised first after placing the order then it is embroidered on the cloth of your choice because of that we do not accept returns or exchanges for orders unless you received defected/damaged product. A defected product doesnt means there is an embroidery shift or I don't like the design as per me. Embroidery shift tends to happen due to product making procedure and will not be considered as defect.

To be eligible for a return, you have to intimate us within 24 hours of receiving the product, and product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theunfoldedstore.com

If your return is accepted, we’ll inform you and you have to ship parcel back to us, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theunfoldedstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exchanges are only accepted on Defected/Damaged products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theunfoldedstore.com.